At Valorega, we help businesses turn Dispute & Deductions Management into a proactive, revenue-protecting function. Our experienced offshore teams, supported by standardized workflows, advanced analytics, and strong collaboration frameworks, ensure disputes and deductions are resolved quickly, accurately, and transparently. The result: recovered cash, reduced write-offs, and healthier customer relationships.
Business Challenges We Solve
- Delayed identification of disputes and deductions
- Lack of standardized root cause analysis
- Manual, inconsistent resolution processes
- Gaps in customer communication and escalation
- Missing or incomplete supporting documentation
- High volume of invalid deductions
- Revenue leakage through write-offs
- Lack of clear reporting on dispute drivers
Key Steps We Cover in Dispute & Deductions Management
1
Dispute Identification
Detect disputes from customer inquiries, short pays, or claims
2
Validation
Check legitimacy of claims with accurate supporting data
3
Root Cause Analysis
Identify process issues or errors leading to disputes
4
Documentation Collection
Gather required proofs, contracts, shipping documents, and invoices
5
Communication & Negotiation
Work proactively with customers to clarify and resolve issues
6
Resolution
Approve, deny, or adjust deductions as per policy
7
Recovery
Recover invalid deductions quickly to protect revenue
8
Reporting & Analytics
Analyze dispute drivers, trends, cycle times, and recovery rates
Our Proven Engagement Process
1
Discovery & Assessment
Map current dispute handling processes and pain points
2
Solution Design & Onboarding
Define workflows, escalation rules, and documentation standards
3
Implementation & Optimization
Deploy Valorega’s offshore teams with strong governance and controls
4
Reporting & Governance
Provide dashboards, root cause reporting, and review forums
Who We Serve
- Small and medium-sized businesses
- High-growth startups with complex receivables
- Private equity–backed growth companies
- Mid-market and enterprise finance teams
Why Choose Valorega
- Deep domain expertise in dispute and deductions handling
- Robust, policy-driven processes
- Secure, compliant data management
- Real-time reporting on dispute performance and recovery
- Proven frameworks for root cause prevention
- Global, multilingual support capabilities
- Flexible offshore models to scale with demand
- Founder-led oversight and strong partnership values
FAQs
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Do you help manage root cause analysis?
Yes — we proactively track patterns and suggest improvements to reduce repeat disputes.
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Can you integrate with our AR and ERP systems?
Absolutely — we support SAP, Oracle, NetSuite, and other major systems.
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What is the typical transition time?
Usually 4–6 weeks, depending on volumes and systems.
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Can you support global, multilingual customers?
Yes — our teams are trained for multi-region, multilingual service delivery.
