Valorega helps organizations transform their Collections Management processes into efficient, predictable, and customer-friendly systems. Our skilled offshore teams use proven best practices, robust technology integrations, and clear escalation frameworks to accelerate cash inflows, minimize bad debt, and protect your customer relationships — all while freeing your in-house resources for more strategic financial work.
Business Challenges We Solve
- High Days Sales Outstanding (DSO)
- Rising overdue receivables and bad debt
- Manual, reactive follow-up processes
- Lack of consistent escalation frameworks
- Poor visibility on collections performance
- Customer disputes delaying payments
- Disconnected AR, sales, and customer teams
- Difficulty handling global or multilingual customer bases
Key Steps We Cover in Collections Management
1
Account Segmentation
Prioritize efforts based on risk profiles, amounts, and customer behavior
2
Automated Reminders
Send proactive payment reminders before and after due dates
3
Customer Follow-Ups
Engage customers professionally to resolve unpaid balances
4
Dispute Management
Identify, document, and resolve billing or service disputes quickly
5
Escalation Paths
Define clear procedures for escalating overdue accounts
6
Payment Arrangements
Negotiate installment plans or settlements when appropriate
7
Cash Application Coordination
Align collections efforts with accurate cash posting in AR systems
8
Reporting & Analytics
Deliver visibility into collection results, DSO, and dispute resolution
Our Proven Engagement Process
1
Discovery & Assessment
Map current collections processes, bottlenecks, and DSO drivers
2
Solution Design & Onboarding
Define standardized scripts, workflows, and escalation paths
3
Implementation & Optimization
Deploy Valorega’s offshore collections teams with strong controls
4
Reporting & Governance
Provide dashboards, dispute resolution tracking, and performance reviews
Who We Serve
- Small and medium-sized businesses
- High-growth startups with expanding AR
- Private equity–backed portfolio companies
- Mid-market and enterprise AR and finance teams
Why Choose Valorega
- Proven expertise in global collections management
- Skilled, trained offshore teams
- Policy-driven escalation and reminder frameworks
- Technology-enabled tracking and reporting
- Professional, customer-friendly outreach
- Consistent compliance with credit and collections laws
- Flexible, scalable resources
- Founder-led oversight for service quality
- Transparent reporting and governance
FAQs
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Can you manage collections for global customers?
Yes — our teams support multilingual, multi-region collections frameworks.
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Which AR systems can you integrate with?
We work with SAP, Oracle, NetSuite, and other major AR platforms.
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How long does a collections transition take?
Typically 4–6 weeks depending on volume and complexity.
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Do you handle disputes?
Absolutely — our teams proactively manage, document, and resolve disputes.
