Business Process Outsourcing (BPO) agreements can transform your operations — but only if you ask the right questions before signing. This article highlights five essential questions to ask to protect your interests and ensure long-term value.
Why Due Diligence is Crucial
- Aligns expectations
- Reduces risk
- Protects data
- Builds sustainable partnerships
5 Essential Questions
1
What SLAs Will Be in Place?
Define response times, quality metrics, and penalties clearly.
2
How Will You Handle Data Security?
Understand their security protocols, certifications, and incident response plans.
3
What Is the Pricing Structure?
Clarify hourly rates vs. fixed pricing, and any hidden fees.
4
How Do You Manage Change?
Know their processes for scope changes, project pivots, and unexpected challenges.
5
Who Owns the Data?
Ensure you retain ownership and control of all data created or processed.
Conclusion
Asking these questions upfront helps you build a transparent, effective BPO partnership that supports your business goals.
